Student Notification Details

This page outlines when students receive notifications for various system actions, including notification type (email, in-app, or both) and the timing.

Quick Reference Table

Action	Email	In-App	Timing	Notes
Appointments
Cancelled (past)	✓	✓	Immediate*	*If time block settings allow
Rescheduled (no new date)	✓	✓	Immediate*	*If time block settings allow
Marked as Attended	✗	✗	N/A	No notification sent
Meeting Minutes
Edited (before or after)	✗	✗	N/A	Updates content only
Student Plans
Activity added	✓	✓	In-app: Immediate Email: 5 min	Delay allows grouping
Class/Requirement added	✓	✓	In-app: Immediate Email: 5 min	Delay allows grouping
General Notes
New note (student visible)	✓	✓	In-app: Immediate Email: 5 min	Delay allows grouping
Existing note edited	✗	✗	N/A	Updates content only

Notification Delivery

Timing Behavior

• Immediate notifications: Sent instantly when time block email settings allow

• Delayed notifications (5 minutes): Allow grouping of similar notifications into digests

• Email digest fallback: If time block settings prevent immediate emails, unread notifications are included in the user's regular email digest according to their preferences

Notification Filtering: Stellic does not currently support filtering different notification types (such as publishing issues, exception workflows, or unique-credit alerts) to different user groups.

The platform can only:

• Suppress all notifications or emails for an entire tenant, OR

• Suppress notifications by user role via a backend flag

If you require more granular notification routing (for example, sending only specific notification types to certain populations), please contact your Stellic representative or your Stellic superadmin.

Appointment Status Changes

Cancelled Appointments

When: Advisor changes attendance status to Cancelled for a past appointment

Notification Type: Both email and in-app

Timing: Immediate (if time block settings allow)

Technical Details: Creates appointment_canceled notification via appointment_canceled_task.delay(). Email sent immediately if time block settings allow. In-app notification created immediately.

Rescheduled Appointments

When: Advisor changes attendance status to Rescheduled without a corresponding rescheduled date

Notification Type: Both email and in-app

Timing: Immediate (if time block settings allow)

Technical Details: Creates appointment_updated notification via appointment_rescheduled_task.delay(). Both email and in-app notifications sent immediately if time block email settings enabled.

Attended Appointments

When: Advisor changes attendance status to Attended for a past appointment

Notification Type: None

Timing: N/A

Technical Details: No notifications sent when marking attendance as Attended - only updates internal status via mark_attendance() method.

Meeting Minutes Changes

Editing Meeting Minutes (Before or After Appointment)

When: Advisor edits meeting minutes at any time

Notification Type: None

Timing: N/A

Technical Details: Meeting minute edits call update_meeting_minutes_for_students.delay() but this only updates note content - does not trigger new notifications.

Student Plan Updates

Adding Activities

When: Advisor adds an activity to student's plan

Notification Type: Both email and in-app

Timing: In-app immediate, email delayed 5 minutes

Technical Details: Creates "activity" notification via record_activity(). Email delay allows grouping of similar notifications.

Adding Classes or Requirements

When: Advisor adds a class or requirement to student's plan

Notification Type: Both email and in-app

Timing: In-app immediate, email delayed 5 minutes

Technical Details: Any advisor-initiated plan change creates activity notification with same timing behavior as activities.

General Notes

Adding New Notes

When: Advisor adds a general note with student visibility

Notification Type: Both email and in-app

Timing: In-app immediate, email delayed 5 minutes

Technical Details: Creates note_created notification via new_note_task.delay(). Email delayed for digest grouping.

Editing Existing Notes

When: Advisor edits a past general note

Notification Type: None

Timing: N/A

Technical Details: Note edits (note.edit()) do not trigger new notifications - only update existing content and notify mentioned users if new mentions are added.